Privacy Policy MR88 — User Personal Data Protection

1Introduction

Welcome to the mr88 Privacy Policy. We, mr88, are an online entertainment platform dedicated to providing a safe, fair, and enjoyable gaming experience to users in Malaysia. As a responsible platform, we take the privacy and personal data of every member extremely seriously.

This Privacy Policy clearly and transparently explains how MR88 collects, uses, stores, protects and shares your personal information when you register, access or use any services offered through our platform. It also outlines your rights regarding that personal data and how you may exercise those rights.

By registering an MR88 account or using any of our services, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy. If you do not agree, please cease using our platform immediately.

2Information Collected

MR88 only collects information necessary to provide you with high-quality, secure services. There are two main categories of information we collect:

Information You Provide Directly:

• Full name as shown on your official identification document.
• National identification number (MyKad) or passport number for KYC verification purposes.
• Active email address and mobile phone number.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Current residential address for administrative records.
• KYC supporting documents such as a copy of your identification card, bank statement and a selfie for verification.

Automatically Collected Information:

• IP address and approximate geographical location based on your IP.
• Browser type, operating system and device type used.
• Pages visited, time of visit and interaction patterns within the platform.
• Transaction history including deposits, withdrawals, and wagering.
• Game session logs including start time, end time, and game results.
• Cookie data and device identifiers for security and user experience purposes.

3How We Use Your Data

All information collected by mr88 is used solely for legitimate and stated purposes. We do not use your data beyond what is required to operate this platform. Below is a full list of the purposes for which your data is used:

• Registering and managing your account securely on the MR88 platform.
• Verifying your identity through the KYC process to meet regulatory compliance requirements.
• Processing deposit and withdrawal transactions quickly and accurately.
• Detecting and preventing fraud, money laundering, and other suspicious activities.
• Sending important notifications related to your account, transactions, and service updates.
• Personalising your platform experience based on your preferences and usage habits.
• Analysing usage patterns to continuously improve platform features and performance.
• Complying with applicable legal and regulatory obligations in Malaysia.
• Managing promotional programmes, bonuses, and exclusive offers for members.
• Supporting responsible gaming through monitoring of suspicious wagering patterns.

4Information Sharing

MR88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are limited circumstances in which we may need to share your information:

• Service Providers: Technical partners such as payment gateway providers, cloud infrastructure providers, and identity verification companies that have signed strict data protection agreements with mr88.
• Authorities: Government agencies, regulatory bodies or law enforcement authorities where we are required to do so by Malaysian law or a valid court order.
• Fraud Prevention: Industry bodies or fraud detection platforms for the purpose of protecting all members from unlawful activity across multiple platforms.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of those assets, subject to appropriate notice being given to users.

5Cookies & Tracking Technologies

MR88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and ensure the security of your account. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, display theme, and account settings so you do not need to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access and protect your account from hacking attempts.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality and security. For the full MR88 experience, we recommend keeping cookies enabled.

6Data Security

MR88 continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• 256-bit SSL/TLS encryption for all communications between client and server.
• Encryption of data at rest using AES-256 standards.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
• Real-time security threat monitoring 24 hours a day, 7 days a week.
• Regular security audits by independent third parties to identify and patch vulnerabilities.
• Multiple data backup systems ensuring service continuity under any circumstance.
• Strict role-based access control (RBAC) policies for internal staff.

7Data Retention & Deletion

MR88 only retains your personal data for as long as it is needed to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law. The following are our data retention guidelines:

• Active account data is retained for the duration your account remains active and in good standing.
• After account closure, core data is retained for a minimum of 5 years for legal compliance purposes and to resolve any disputes that may arise.
• Financial transaction records are retained for 7 years in accordance with Malaysia's financial regulatory requirements.
• Security and access logs are retained for 2 years for investigation purposes in the event of an incident.
• Data that is no longer required will be securely deleted using methods that ensure it cannot be recovered.

You may request the deletion of your personal data at any time, subject to mandatory retention obligations under applicable law. Deletion requests can be submitted through our customer support.

8User Rights

As an mr88 user and a Malaysian citizen or resident, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). Here are your key rights:

To exercise any of the above rights, please contact the mr88 customer support team via Live Chat or our official email. We will process your request within 30 working days.

9Children's Privacy

MR88 is a platform restricted to individuals aged 18 and above only. We do not intentionally collect or store any personal information from individuals under the age of 18.

If we discover that information from an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that information and close the associated account. Parents or guardians with concerns about their child's use of the platform are welcome to contact us for assistance.

10Third-Party Links

The mr88 platform may contain information about game providers, payment providers, and business partners. Please note that the mr88 Privacy Policy applies exclusively to the mr88 platform.

Each third-party service provider integrated with our platform, such as live casino game providers and payment gateways, has its own privacy policy governing how they handle data. We recommend reading the relevant third-party privacy policies when interacting with their services.

MR88 is not responsible for the privacy practices or content of third parties connected to our services. However, we ensure that all third-party partners comply with the data protection standards set out in our mutual service agreements.

11Privacy Policy Changes

MR88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. All changes will take effect as soon as the updated version is published on our website.

For changes that are substantial or material in nature, we will provide reasonable notice via your registered email, in-platform notifications or a prominent announcement on the homepage at least 7 days before the changes take effect. For minor changes such as spelling corrections or clarification of terms, we may not provide separate notice.

Continued use of the MR88 platform after the effective date of any policy changes will be considered your acceptance of the updated policy. We recommend reviewing this page periodically to ensure you are always aware of the latest version of our Privacy Policy.

12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, mr88's Data Protection Officer (DPO) team is ready to assist you.

• Live Chat: Available 24/7 directly on the mr88 platform for immediate assistance in Bahasa Malaysia.
• Privacy Email: [email protected] (displayed as text only).
• Response Time: We endeavour to respond to all privacy enquiries within 3 business days.
• Official Complaints: If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

For frequently asked questions about the platform, visit our MR88 FAQ ours. For information on terms of use, refer to Terms and Conditions complete page.